Our salon and spa are places of relaxation and we kindly ask that our clients adhere to the following:

Please ensure your phone is on silent or switched off. If you do need to make a call please step outside.

Please keep in mind that other guests are relaxing and we ask any noise to be kept to a minimum.

We ask you to arrive 10 minutes early if you are a new client to fill out new client forms (DAY SPA APPOINTMENTS ONLY).

For facials and massage 60 minutes or more at her. DAY SPA - Cowes location - please arrive 15 minutes prior to your booking time to be settled into the relaxation lounge. Due to a high volume of appointments if you do not arrive 15 minutes prior we will be unable to provide this additional service.

While we love to watch children laugh and play, we also want everyone to enjoy their spa day. Please be mindful of other guests and our therapists if you require to bring your children along.

We have the right to refuse service if we feel it is within the best interest of the client, employees and the company.

All gift vouchers are valid 3 years from date of purchase.

Lost or stolen vouchers are not able to be reclaimed.

If you have purchased a voucher for a specific service, we are able to transfer the value of that voucher to a different treatment of equal or more value.

If your treatment is less than the value of your voucher, we are happy to keep the balance for you to use at a later date provided it is within the date of the vouchers expiration.

A pick up from our location is available as an option. Please let us know via call, txt or email if you would prefer this. Please wait for us to email you to let you know when your voucher will be ready for you to collect. Usually within 1-2 business days.

*IMPORTANT GIFT VOUCHERS INFORMATION* for vouchers purchased before October 17 please contact preferred salon: her.dayspa@gmail.com for Cowes appointments (Day Spa) her.skinspa@gmail.com for San Remo appointments (Skin Clinic)

All deposits are non refundable.

However deposits can be converted to gift vouchers or future booking deposits for the exact amount. These deposit refund vouchers are emailed to you and valid for 12 months.

A credit maybe issued for example: If you had made a booking online and paid 50% deposit then you needed to cancel or reschedule your appointment and you had contacted us within the 24hr cancellation policy time, your deposit would be applied as a credit to your account.

Deposits are lost if you fail to show for an appointment or you cancel under the 24hrs required or on the same day.

If we needed to change or cancel your booking due to circumstances beyond our control then you are given the opportunity to find another suitable time to have the treatment or your deposit is converted to a gift voucher for you to use at any location on service or product of your choice.

A 15% surcharge will automatically be applied to treatments booked on Sunday or public holiday bookings.

By confirming your appointment with us you are agreeing to our booking policy.

Thank you

We understand that sometimes unexpected things come up and you may have to cancel your appointment. By notifying us as early as possible this will allow us to fill your available spot.

Should you need to cancel or reschedule your appointment, we ask that you give us at least 24 hours notice. If cancellations are made less than the required 24 hours a fee of 50% of the appointment will be charged. Payment can either be made over the phone or will be charged to your next appointment. Extreme circumstances will be taken into consideration at our discretion.

By booking with us you are agreeing to the cancellation fee.

For any same day cancellations for clients with packages, you will forfeit 1x session of your package. (Extreme circumstances will be taken into consideration at our discretion).

Thank you for your cooperation and ongoing support.

Our online booking system allows you to choose a therapist, however if you are a new client or have seen multiple therapists in the past we may move your appointment to another therapist to ensure our schedules flow smoothly.

If you wish to request a therapist, we ask you to please call, text or email us your preference and we will make a note of it on your file for your booking.

As with the ease of booking online, there are some reasons where we may need to alter your time slightly. We will notify if this is required soon after you have made your booking.

By booking online you are agreeing to see any of our fully qualified therapists.

Thank you for your cooperation and support.

Your privacy is important to us. It is her.’s policy to respect your privacy regarding any information we may have to collect from you across our website, herphillipisland.com and other websites we may own and operate.

We only ask for personal information when we truly need it to provide a service to you and to ensure your safety. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commerically acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying us of modification. We don’t share any personally identifying information publicly or with third-parties except when required by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your information, with the understanding that we may be unable to provide you with some of your desired services.

Please understand that medical information is required for the safety of some services, therefore it is a requirement that you provide all relevant allergies, disorders, medications and medical issues as true and correct. You must give any updates or changes to your therapist at the time of your booking.

Your continued use of our website will be regarded as acceptance of our practises around privacy and personal information. If you have any questions about how we handle data and personal information feel free to contact us..

This privacy policy is effective as of 7th April 2021.